treat you as a partner in the care and attention you receive
treat you as an individual and give you courtesy and respect at all times
provide you with the most appropriate care and treatment given by our team who are suitably qualified
give you full information about the services we offer and in particular about anything which directly affects your health and care
give you access to your medical records, subject to any limitation in the law, regarding them as strictly confidential
WE ASK YOU TO
To be courteous to staff at all times
Responding in a positive way to questions asked by reception staff- they are trying to help you
Giving 2 working days for repeat prescription requests, or when a new medication is requested by a hospital consultant please allow longer for accurate prescribing
Out of hour calls (e.g. evenings, nights, & weekends) should only be requested if they are felt to be necessary
ask us if you don’t understand or are unsure about anything to do with your treatment
keep us informed if you change your name or move house or telephone number
keep your appointments and tell us as soon as possible if you can’t keep them
be ready to give us full information about past illnesses, medication, hospital admissions and anything else that is relevant
tell us when we fail to meet these standards so we can put things right. We have a Practice Complaints Procedure, details of which can be obtained from Reception