Repeat prescription requests are accepted only in writing or on-line. This helps to keep our telephone lines clear, and provides us with a record of which medicines were actually ordered.
Prescriptions placed before 10.30 - will be processed that day
Prescriptions placed after 10.30 - will be processed on the next working day
Prescriptions will take 2 working days from the time that they are processed
Prescriptions placed before 10.30am on :-
Monday will be ready on Wednesday after 5pm
Tuesday will be ready on Thursday after 5pm
Wednesday will be ready on Friday after 5pm
Thursday will be ready on Monday after 5pm
Friday will be ready on Tuesday after 5pm
Prescriptions placed after 10.30am on :-
Monday will be ready on Thursday after 5pm
Tuesday will be ready on Friday after 5pm
Wednesday will be ready on Monday after 5pm
Thursday will be ready on Tuesday after 5pm
Friday will be ready on Wednesday after 5pm
PLEASE NOTE - WEEKENDS & BANK HOLIDAYS are NOT counted as working days
PLEASE NOTE - In some cases it may take longer, due to medication review or query
It is the patient's responsibility to request repeat prescriptions in time. Please do not allow yourself to run out of your medications. If you do run out of your medication, you can request an emergency prescription, in person, at reception. You will be asked to complete an Emergency Prescription Request which will then be passed to a clinician. Please telephone the surgery after 5pm to see if your prescription is ready. The Practice will endeavour to fulfill your request on the day, however this is not guaranteed.
PLEASE NOTE - an emergency prescription will only cover for 3 day's medication - you will still need to request your medication routinely
Please note that to order a repeat prescription on-line, you need to register using a valid email address. Instructions on doing this can be found by clicking the Repeat Prescriptions tab, or by following the link at the top of this page.
Prescription requests cannot be taken by fax.
PLEASE NOTE THAT IN SOME CASES IT MAY TAKE LONGER DUE TO MEDICATION REVIEW OR QUERY - IF YOU HAVE REQUESTED CONFIRMATION EMAIL YOU SHOULD CHECK STATUS AS YOU WILL BE NOTIFIED IF APPROVED, PARTIALLY APPROVED OR DECLINED.