This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

PRACTICE CHARTER

WE WILL



    • treat you as a partner in the care and attention you receive

    • treat you as an individual and give you courtesy and respect at all times

    • provide you with the most appropriate care and treatment given by our team who are suitably qualified

    • give you full information about the services we offer and in particular about anything which directly affects your health and care

    • give you access to your medical records, subject to any limitation in the law, regarding them as strictly confidential



WE ASK YOU TO



    • To be courteous to staff at all times

    • Responding in a postive way to questions asked by reception staff- they are trying to help you

    • Giving 2 working days for repeat prescription requests, or when a new medication is requested by a hospital consultant please allow longer for accurate prescribing

    • Out of hour calls (e.g. evenings, nights, & weekends) should only be requested if they are felt to be necessary

    • ask us if you don’t understand or are unsure about anything to do with your treatment

    • keep us informed if you change your name or move house or telephone number

    • keep your appointments and tell us as soon as possible if you can’t keep them

    • be ready to give us full information about past illnesses, medication, hospital admissions and anything else that is relevant

    • tell us when we fail to meet these standards so we can put things right. We have a Practice Complaints Procedure, details of which can be obtained from Reception



 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website