In mid February 2014 we changed the online appointment system to improve services. If you were registered before this date but wish to continue using the Surgery website (including Extended Hours appointments), you will have to contact us to receive new details for logging in. To register please use the "Appointments" tab followed by "Access online appointments" and enter details in the green "Register" box .
We apologise for any inconvenience this may cause.
How to Make an Appointment
We've recently changed our appointment system to bring in more pre-bookable GP appointments (ie appointments you can book up to 2 weeks in advance) and we are continuing with on-line GP booking. We anticipate that these changes will help to reduce the previous 'bottleneck' on the phone lines at 08:00 every morning. When you call to make an appointment, the Receptionist may need to ask you for a brief indication of the reason for your request so that she can signpost you to the quickest and best way of meeting your need. This may be a telephone appointment rather than face-to-face - or perhaps she can pass a message on to the doctor for you - or sometimes, she can sort your issue out without you needing to speak to the GP. All of our practice nurse and health care assistant appointments can be booked in advance.
Type of Appointments
Most of our GP appointments can now be booked in advance so for routine issues, these are what will be offered. However, you do not always need to see the GP for advice. Some issues are more easily sorted over the telephone and the doctors urge you to consider booking a telephone appointment for issues such as:
- medication reviews
- blood test, ultrasound or X-ray results
- medication queries
- minor ailments (except rashes)
- sick note continuation (if the GP has previously advised that they are happy to do this by phone)
- Extended hours - appointments offered between 6.30-8pm on Thursdays
Urgent (on-the-day) GP appointments are reserved for symptoms or conditions that are likely to worsen if you do not get treatment during that day and the GPs have given a check-list of relevant symptoms to the Receptionists for them to look out for. Obviously, if you feel you must be seen the same day, even if you do not have any of the conditions on the GP list, your request will be passed to the doctor on duty that day and he/she will triage your request and decide how best to meet your needs. All on-the-day requests for an appointment for a child will be passed to the duty doctor.
Sometimes, if you have requested an urgent, on-the-day GP appointment, you may be asked to come to the surgery at the end of the day (at a specific time) and asked to wait until the next available GP can see you.
The practice nurses specialise in looking after patients who have been diagnosed with long term conditions (e.g. diabetes, high blood pressure, asthma, COPD etc). They can also provide family planning and contraception services, smoking cessation advice, health checks, immunisations and travel vaccinations and can deal with many general health questions.
Appointments for Post Natal examinations, Child six week development checks, Ante Natal examinations, Diabetic Checks and cervical smears should NOT be booked on-line. These consultations require longer appointments which need to be booked through a receptionist.
Both female and male patients may ask for a chaperone at any time when they are consulting our doctors, nurses and clinical staff. In the same way our doctors, nurses and clinical staff may ask for another member of staff to be present as a chaperone during a consultation.